Privacy Policy

Introduction

Devon Counselling College is committed to protecting your privacy and security. This policy explains how and why we use your personal data and to make sure you remain informed and in control of your information.

DCC will not utilise your data without receiving your agreement in writing. If you decide to be on our database in order to receive information regarding our training and other associated communication as any time you can decide to:

  • no longer receive communications from us and be removed from our systems
  • update information on request
  • request an outline of what information we hold on you

We are also committed to keeping you informed in the unlikely event of a data breach and to:

  • not hold information for longer than ‘absolutely necessary’
  • hold a regular review of all data we process
  • never sell your personal data
  • we will not share data with any other organisations

You can decide not to receive communications or change how we contact you at any time. If you wish to do so or have any questions in relation to this policy or how we use your personal data, please contact or using our contact information provided via http://www.devoncounsellingcollege.co.uk/contact

About us

Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Devon Counselling College. Data controller number: Z1214214

What information we collectPersonal data you provide

We collect data you provide to us when joining a course or asking to be included on our communication database. We hold examples of the following information:

  • personal details (name, email, address, telephone etc., emergency contacts and any information relevant to your wellbeing)
  • financial information (payment information such as outstanding balances)
  • details of any courses you have attended, your interests and preferences

How we use information

We only ever use your personal data with your consent, or where it is necessary in order to:

  • enter into, or perform, a contract with you
  • comply with a legal duty
  • protect your vital interests
  • for our own (or a third party’s) lawful interests, provided your rights don’t override the these.

Reference Requests

Please be aware that we are not obliged to provide references for current or past learners and will never provide a reference to an outside agency if you have not requested this, in writing.
In any event, we’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes)

Marketing

We use personal data to communicate with people, to promote Devon Counselling College, this includes keeping you up to date with our upcoming courses

Administration

We use personal data for administrative purposes (i.e. to carry on our business activities). This includes:

  • performing our obligations under learners contracts
  • managing finances – course payments and instalments
  • maintaining learner/supervisor/counsellor contact details, referee details

How we protect data

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to or use or disclosure of your personal information.

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means).

Storage
Where we store information

Devon Counselling College is based in the UK and we store our data within the European Union.

How long we store information

We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).

We continually review what information we hold and delete what is no longer required. We never store payment card information.

Keeping you in control

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

  • the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request)
  • the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
  • the right to have inaccurate data rectified

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

If you would like further information on your rights or wish to exercise them, please write to our Data Protection Officer at
Devon Counselling College, Sheila Robb House, Oak Place, Newton Abbot, Devon, TQ12 4JX.

Complaints

You can complain to the Devon Counselling College directly by contacting our data protection officer using the details set out above.

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk

Links to other sites

Our website contains hyperlinks to other websites. We are not responsible for the content or functionality of any of those external websites (but please let us know if a link is not working by using the ‘Contact’ form on our website. 

If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by Devon Counselling College’s Privacy Policy. We suggest you read the privacy policy of any website before providing any personal information.

When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with DCC.